Your Questions, Answered

  • Check-in is 3pm. If you are looking for an earlier check-in please inquire with staff after 7am the day of your booking. Please note we offer early check-in at a $50 fee.

  • A valid credit card and matching photo ID will be required at check-in to cover full payment and security deposit. Please note, we do not accept cash, cheque or debit card for deposits.

  • You can cancel your booking free of charge until 4:00 PM AST, 24 hours before your scheduled arrival date.

  • We do not currently offer an airport shuttle service. Taxis and rideshare options are available from the airport for convenient transportation to the hotel.

  • Yes we love pets! We are a pet-friendly hotel for more details and how to book please visit here.

    Please note that we currently accommodate cats and dogs only.

  • No, our guest rooms do not currently include in-room safes.

  • Business services are located in the lobby and consist of a computer and a Wi-Fi enabled printer. Photo copies/fax are available at the front desk. Please note a fee may apply.

  • The Lakeside Bar & Grill offers comfort food with a twist!

    It is open for dinner service at 4pm and closes at 9pm. The bar is open until 10pm with a limited food menu available to guests.

  • Room service is not available. Guests can order take-out from the restaurant either in person or via guest room phone and pick up at the host stand.

  • Ice machines are located on the 2nd and 3rd floor of B wing and floors 4, 6 and 8 in the tower.

  • A hot buffet breakfast is available in the Lakeside Bar & Grill from 6:30 AM – 10:00 AM every day. Gluten free options are available, please ask a server for more information.

  • Coin operated guest laundry is available on the 1st floor, accessible 24/7 via guest room key. The fees are $2.25 to wash and $2.00 to dry. Machines accept $2.00, $1.00 and $.25 coins. Detergent and dryer sheets are available for purchase in the Lobby Market.

  • There is a water cooler in the Lobby Market to fill reusable water bottles. Bottled water is also available for purchase in the Lobby Market.

  • The hotel does not have a hot tub.

  • There are 3 parking spots designated as accessible; 2 at the main door and 1 at A door. All parking is first-come, first-served and cannot be reserved.

  • Every guest room is equipped with a mini-fridge and microwave.

  • Each guest room is equipped with a mini-fridge and microwave. The suites also have a small dining table with 2 chairs and a wet bar area. There is no cooking equipment or serving utensils supplied.

  • At check-in only a valid credit card under the same name as the reservation, is accepted and it will be authorized for the full amount of the stay. We do not accept cash or debit upon check-in. You may pre-arrange to pay cash or debit at check-out instead of the charges being processed on the credit card. Cash and debit may be used in the restaurant and bar.

  • Lakeside Bar & Grill opens daily at 4 PM. There is no lunch service available.

  • There are gluten free items and alternative milk choices, upon request. Please see one of the breakfast attendants for available of special dietary items.